Refund Policy

Refund Policy

At UK Web Agency, we are committed to providing high-quality services. We understand that in some cases, a refund may be necessary. Below is an outline of our refund policy that governs all transactions related to our services.

1. Eligibility for Refunds

Refunds may be granted under the following conditions:

• If the service delivered was not as described or did not meet the agreed-upon specifications outlined in the service agreement.
• If there was a technical failure, significant error, or miscommunication that resulted in an incomplete or unsatisfactory service delivery.
• If the service has not been completed and you request a cancellation within a reasonable time (within 7 days from purchase).

Please note that certain services or products, once delivered, may be non-refundable as detailed below in the "Non-Refundable Services" section.

2. How to Request a Refund

If you wish to request a refund, please follow these steps:

• Contact us through email or by phone, detailing the reason for your refund request.
• Provide supporting documentation such as screenshots, emails, or any communication related to the issue.
• Clearly describe the service or product, including the date of purchase, to help us identify the order.
• Our support team will review your request and provide a response within 5 business days.

We may request further information or clarification in order to process your refund request. We will notify you once a decision has been made regarding your refund.

3. Non-Refundable Services

While we strive to be transparent, there are certain conditions under which refunds cannot be issued. These include:

• Custom or personalized services that have already been delivered in accordance with your specifications, such as custom design work, bespoke web development, or other tailor-made services.
• Services that have already been completed and delivered, and the client has already approved the work.
• Services provided for promotional or discounted rates that are explicitly marked as non-refundable at the time of purchase.
• Orders or services that have been initiated or completed outside the agreed timeframes without prior written consent from both parties.
• Payments made for subscription-based services, where a refund is not applicable as per the terms of the subscription agreement.

4. Refund Processing

If your refund request is approved, we will process the refund within 14 business days. The refund will be issued to the original payment method used for the transaction. Please note that:

• It may take additional time for the refunded amount to appear in your account, depending on your bank or payment provider’s processing time.
• If a refund is issued after a chargeback or payment dispute, you may be liable for any charges or fees that result from such actions.

We will send a confirmation email once the refund has been processed.

5. Modifications and Cancellations

If you wish to modify or cancel a service request:

• Requests for cancellation or modifications must be made within 24 hours after placing the order, prior to the service being started.
• If the service has already begun, cancellation or modifications may not be possible, but we will try to reach an agreement based on the progress of the service.

For subscription services, cancellations can be made at any time before the next billing cycle. No refunds will be issued for prior billing periods, but your subscription will be canceled moving forward.

6. Disputes and Resolution

If you have a dispute regarding a refund or the quality of services received, please contact our customer support team. We aim to resolve all disputes amicably and efficiently. If a dispute cannot be resolved through customer service, it may be referred to a third-party mediator, or as a last resort, the matter may be taken to the relevant authority or court under UK jurisdiction.

7. Our Commitment to Quality

We pride ourselves on the quality of the services we provide, and we believe that open communication is key to ensuring satisfaction. If you are not happy with our service, we encourage you to reach out immediately so we can address your concerns and provide a satisfactory resolution. We value your feedback and continuously strive to improve our services.

8. Refunds for Subscription Services

If you have subscribed to any of our ongoing services (e.g., monthly website maintenance, SEO services), and you are not satisfied with the service provided, you may request a refund only for the most recent billing period if the service was not delivered as per our agreement. Refunds for prior periods will not be considered, and the cancellation will take effect from the next billing cycle onwards.

9. Additional Considerations

We reserve the right to make adjustments to our refund policy. Any changes to this policy will be communicated via email and updated on this page. By using our services, you agree to review the refund policy regularly and to be bound by any updates that we make.

In case of fraud or suspected fraud, we reserve the right to withhold refunds and take necessary action as per the applicable laws.

10. Contact Us

UK Web Agency
Email: info@ukwebagency.co.uk
Phone: +44 808 502 2550
Address: 2 glebe close south Normanton Alfreton, Derbyshire, DE552JN

We will respond to your inquiries promptly and assist you in any way we can.

Our customer support team will be happy to assist you and ensure that all your concerns are addressed promptly.