Privacy Policy

1. Introduction

At UK Web Agency (“we”, “our”, or “us”), we are committed to protecting and respecting your privacy. This Privacy Policy outlines the types of personal information we collect, how we use it, and the steps we take to protect it. By using our website or services, you agree to the practices described in this policy.

2. Information We Collect

We collect various types of information to provide and improve our services to you. This information may include:

• Personal Identifiers: Name, email address, phone number, job title, and language preferences.
• Transactional Information: Details of the services you inquire about, purchase, or download, including payments and invoicing.
• Usage Data: Information about how you interact with our website, such as your browsing activity, IP address, device information, and geographic location.
• User Preferences: Preferences regarding services, newsletters, and other features you choose when using our website.

3. How We Use Your Information

We use the information we collect for the following purposes:

• To Provide Services: To process your requests, provide customer support, and deliver the services you’ve requested, including product updates and fixes.
• To Process Transactions: To complete and manage transactions, including billing and invoicing. We store necessary financial details securely to process payments.
• To Communicate with You: We may contact you regarding your account or transactions, or send you updates about new products, services, or promotions that may interest you.
• To Improve Our Services: We use aggregated and anonymous data to analyze website usage and improve the functionality and content of our site.
• To Comply with Legal Obligations: We may need to disclose your personal information if required by law or to comply with legal processes or regulations.

4. How We Share Your Information

We do not sell, rent, or share your personal data with third parties for their marketing purposes. However, we may share your information in the following circumstances:

• With Service Providers: We may share your information with third-party service providers who assist us in delivering our services, such as payment processors and email marketing services. These providers are obligated to protect your information and use it only for the purposes we specify.
• In Legal Matters: We may disclose your personal information if required to do so by law or if we believe such action is necessary to comply with legal obligations or to protect our rights.

5. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy or as required by law. Once your information is no longer needed, we take steps to ensure it is securely deleted.

6. Security

We implement reasonable security measures to protect the personal information you provide us. While we strive to protect your data, no method of transmission over the internet or method of electronic storage is 100% secure. We encourage you to take appropriate precautions when using the internet.

7. Your Rights

Under UK data protection law, you have the right to:

• Access: Request a copy of the personal data we hold about you.
• Rectification: Request corrections to any personal data that is inaccurate or incomplete.
• Erasure: Request that we delete your personal data under certain circumstances.
• Object: Object to the processing of your personal data in certain situations.
• Data Portability: Request the transfer of your personal data to another service provider.

To exercise any of these rights, please contact us using the details provided below.

8. Cookies

Our website uses cookies to enhance your user experience. Cookies are small data files stored on your device to track website activity and preferences. You can control cookie settings through your browser, but disabling cookies may affect the functionality of the website.

9. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. When we do, we will post the updated policy on our website and update the "Last Updated" date at the top. If we make significant changes, we will notify you via email or other communication channels.

10. Contact Us

UK Web Agency
Email: info@ukwebagency.co.uk
Phone: +44 808 502 2550
Address: 2 glebe close south Normanton Alfreton, Derbyshire, DE552JN

We will respond to your inquiries promptly and assist you in any way we can.